Returns Policy

At dolceingabbana.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within a specified period from the delivery date.

Eligibility for Returns

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Footwear and accessories must be returned in their original packaging, including dust bags and authenticity cards where applicable.
  • Personalized, made-to-order, and final sale items cannot be returned.

Return Process

  1. Initiate your return request within the eligible return window.
  2. Follow the instructions provided in your order confirmation email.
  3. Pack the items securely, including all original packaging and documentation.
  4. Ship the return using the provided return label or an approved shipping method.

Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method.
  • Shipping charges are non-refundable unless the return is due to an error on our part.
  • Refunds may take several business days to appear in your account, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance.

For further details, please refer to our full Terms & Conditions.